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Extensions & voicemail
On (512) 555-0110. Geni puts callers through to the right person by name, and takes a voicemail when nobody picks up.
Watch how it worksExtensions and voicemailPut callers through to the right person, and hear messages from anywhere.
Extensions
4 of 10 on the Growth plan. Callers can say a name (“Can I talk to Maria?”) or press the number.
1Scheduling · Front office(512) 555-0120voicemail → office@riversideplumbing.com
2Billing · Maria(512) 555-0121voicemail → maria@riversideplumbing.com
3Emergencies · On-call plumber(512) 555-0199no voicemail
4Sales · Alexoff(512) 555-0130voicemail → alex@riversideplumbing.com
Add an extension
Own voicemail box when they don’t answerOn
How calls are answered
Keypad extension menuCallers hear “If you know your party’s extension, enter it now” for 3 seconds, then Geni answers.
Voicemail
2 new
Callers can leave a message when they ask for one, or when an extension doesn’t answer in 20 seconds. Each message is transcribed and emailed to alex@riversideplumbing.com (and to the extension’s email). Listen on the Voicemail page.
On the road? Call your own number from your transfer phone, or from an extension’s phone, and press 1 to hear new messages.
Editing is switched off in the demo.